– Deposit is non refundable.
– Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Booking & Cancellation Policy
This policy outlines the terms for booking, rescheduling, and cancelling appointments at Cosmetic Medical Clinic (CMC). All clients are encouraged to review these terms before making a booking.
This policy applies to all appointment types, including consultations, treatments, and follow-ups. CMC reserves the right to update this policy without prior notice to reflect operational or regulatory requirements.
Booking Appointments
Appointment confirmation will be sent to your nominated email address after booking. It is the client’s responsibility to ensure they have received and checked this confirmation. Please review all appointment details carefully, as CMC will not be liable for any missed or overlooked appointments.
An SMS reminder may be sent prior to your appointment; however, this message is provided as a courtesy reminder only. All appointment confirmations are made by email.
Holding Deposit
All holding deposits are non-refundable.
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- Your deposit will be forfeited if you fail to attend your appointment (no show) or if you cancel on the same day as your appointment.
- If you provide sufficient notice (as set out below), the deposit may be credited to your client account and applied toward a future appointment.
Late for Appointment
If you arrive more than 15 minutes late, your appointment may be treated as a same-day cancellation to avoid disruption to other clients.
Service time cannot be extended for late arrivals and may affect the completion of your treatment.
Rescheduling Appointments
Rescheduling any appointment requires at least two (2) business days’ notice, provided by telephone or email during business hours.
Rescheduling within two (2) business days may result in forfeiture of the holding deposit or require a new deposit to secure another booking.
Appointment Cancellation
Appointment cancellations must be made with a minimum of two (2) business days’ notice.
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- All scheduled appointments are non-refundable.
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- If notice is given within two business days, the holding deposit may be credited to your client account for future use.
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- Same-day cancellations or failure to attend will result in forfeiture of payments or deposits paid.
