Booking and Cancellation Policy
Booking a Consultation
When booking an appointment for a consultation, a holding deposit of $80 is required to be paid at the time of booking the consultation.
Confirmation of Appointment
Appointment confirmation will be sent to your nominated email address on the day of your booking. It is the client’s responsibility to ensure that they have received this confirmation and are advised to check and confirm the details set out in the email as Cosmetic Medical Clinic “CMC” will not be liable for any missed or overlooked appointment details. An SMS text message reminder may be sent to the mobile phone number provided by you to CMC before your appointment (Please note that the SMS text message is not a confirmation of the appointment but a reminder only. All appointment confirmations are made by email).
Application of the Holding Deposit
The $80 holding deposit will be:
(a) Charged to the client as the initial consultation fee should the client decides not to proceed with any treatments within seven (7) days of the consultation date.
(b) Will be credited to the cost of the treatment if the client books in for treatment within seven (7) days of the consultation date.
(c) Forfeited at CMC’s discretion to the account of CMC, should the client cancel the initial consultation appointment or any following treatment appointment less than 48 hours prior to the time of the said appointments or fail to attend the initial consultation and any treatment appointments without giving any prior notice at all.
Rescheduling and Cancellations
Every person’s time is valuable and we will do our utmost to respect your time. Therefore due to our commitment to provide the best possible experience for our clients, we ask that you provide us with at least 48 hours notice (Not including weekends and public holidays) to reschedule or cancel appointments. For same day cancellation and/or rescheduling of appointments for treatment less than 48 hours prior to the appointment time, the whole of the holding deposit may be forfeited to the account of CMC. These conditions are at the discretion of CMC and depending on circumstances exemptions may be granted.
Late for Appointment
If this is your first time visiting, please arrive 10-15 minutes prior to your appointment time to allow you to fill out paperwork and prepare for your treatment. In consideration of other clients, service time will not be extended for late arrivals. Please note this may affect your treatment outcome and experience. If you are over 15 minutes late or not turning up to your scheduled appointment, your appointment will be subject to same day cancellation.
Note: Our booking policies may be subject to change without notice.