Booking & Cancellation Policy
This policy outlines the terms for booking, rescheduling, and cancelling appointments at Cosmetic Medical Clinic (CMC). All clients are encouraged to review these terms before making a booking.
This policy applies to all appointment types, including consultations, treatments, and follow-ups. CMC reserves the right to update this policy without prior notice to reflect operational or regulatory requirements.
Booking Consultations
An $80 booking fee is required at the time of booking a consultation. All booking fees are non-refundable.
If you book a treatment within seven (7) business days after your consultation, the fee will be credited towards your treatment cost.
If no treatment is booked within seven (7) business days, the fee will be retained as an administration fee and cannot be credited towards future treatments.
Booking Treatment Appointments
A 50% deposit of your quoted treatment cost is required at the time of booking treatment to secure your appointment booking. All deposits are non-refundable.
Appointment confirmation will be sent to your nominated email address after booking. It is the client’s responsibility to ensure they have received and checked this confirmation. Please review all appointment details carefully, as CMC will not be liable for any missed or overlooked appointments.
An SMS reminder may be sent prior to your appointment; however, this message is provided as a courtesy reminder only. All appointment confirmations are made by email.
Late for Appointment
If you arrive more than 15 minutes late, your appointment may be treated as a same-day cancellation to avoid disruption to other clients.
Service time cannot be extended for late arrivals and may affect the completion of your treatment.
Rescheduling Appointments
Rescheduling any appointment requires at least two (2) business days’ notice, provided by telephone or email during business hours.
Rescheduling within two (2) business days may result in forfeiture of the holding deposit or require a new deposit to secure another booking.
Appointment Cancellation
Appointment cancellations must be made with a minimum of two (2) business days’ notice.
Same-day cancellations will result in forfeiture of payments or deposits paid.
If notice is given within two business days, the holding deposit may be credited to your client account for future use. All payments and deposits are non-refundable.
Failure to Attend / No Show
Your payments and/or deposits will be forfeited if you fail to attend your appointment (also known as ‘no show’) or if you cancel on the same day as your appointment.
Last updated: November 2025