Booking Policy

Appointment confirmation will be sent to your nominated email address on the day of your booking. It is the client’s responsibility to ensure that they have received this confirmation and are advised to check and confirm the details set out in the email as Cosmetic Medical Clinic “CMC” will not be liable for any missed or overlooked appointment details. An SMS text message reminder may be sent to the mobile phone number provided by you to CMC before your appointment (Please note that the SMS text message is not a confirmation of the appointment but a reminder only. All appointment confirmations are made by email).

Application of the Holding Deposit

The holding deposit will be:

(a) Charged to the client as the initial consultation fee should the client decides not to proceed with any treatments booking within seven (7) days of the consultation date.

(b) Will be credited to the cost of the treatment if the client books in for treatment within seven (7) days of the consultation date.

Late for Appointment

If this is your first time visiting, please arrive 10-15 minutes prior to your appointment time to allow you to fill out paperwork and prepare for your treatment. In consideration of other clients, service time will not be extended for late arrivals. Please note this may affect your treatment outcome and experience. If you are over 15 minutes late or not turning up to your scheduled appointment, your appointment will be subject to same day cancellation.

Note: Our booking policies may be subject to change without notice.