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Booking and Cancellation Policy

Booking a Consultation

When booking for a consultation appointment, a deposit of $80 is required to be paid. This deposit will then be credited towards the total cost of the treatment, should the client wish to undertake any. Otherwise, this deposit will then be charged as a consultation fee. 

Confirmation of Appointment

An appointment confirmation will be sent to your nominated email address on the day of your booking. It is the clients’ responsibility to ensure that they have received this confirmation and are advised to check and confirm the details mentioned within, as CMC will not be liable for any missed or overlooked appointment details. An SMS reminder may also be sent the day before your appointment to the mobile number provided. (Please do not take SMS reminder as a confirmation of your appointment. Confirmation of the appointment must be provided by email.)

Rescheduling and Cancellations

Every person’s time is valuable and we will do our utmost best to respect your time. Therefore, due to our commitment to providing the best possible experience for our patients, we ask that you provide us with at least 48 hours (working hours) notice to reschedule or cancel appointments; such that there is a $80 (or $200 for Appointment made via Special Arrangement) cancellation/rescheduling fee applicable for consultations. For cancellations and rescheduling of appointments for treatment within 48 hours, the total deposit amount may be forfeited. These conditions are upheld in accordance with the discretion of management and exemptions may apply.

 

  • Our booking policies may be subject to change without notice.
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