Booking and Cancellation Policy
Confirmation of Appointment
We will send you an appointment confirmation via email on the day of your booking. An SMS confirmation may also be sent the day before your appointment to the mobile number provided.
Appointments by Special Arrangement
We understand that every person’s timetable may be different, that is why we offer appointments made by special arrangement. These may be early in the morning, later in the afternoon or even on a public holiday. The cost to secure an appointment by special arrangement is $200 per appointment, this amount will be credited towards your treatment should you wish to proceed after consultation. This cost is only refundable 3 or more days prior to the appointment. Please contact our clinic on (02) 9211 6916 or fill out the enquiry form on the Contact Us and we will do our best to organise a suitable time for you.
Rescheduling and Cancellation Policy
Every person’s time is valuable and we will do our utmost best to respect your time. Therefore, due to our commitment to providing the best possible experience for our patients, we ask that you provide us with at least 48 hours (working hours) notice to reschedule or cancel appointments; such that there is a $80 (or $200 for Appointment made via Special Arrangement) cancellation/rescheduling fee applicable for consultations. For cancellations and rescheduling of appointments for treatment within 48 hours, the total deposit amount may be forfeited. These conditions are upheld in accordance with the discretion of management and exemptions may apply.
Cost of subsequent Appointments
We may at times (as deemed appropriate) charge a fee of $80 for the consultation. This is usually charged if you miss your first appointment/s without providing us notice or if you choose to have several consultations regarding the same procedure. The fee will be charged as per our discretion and depending on the consultation, will range between $80 – $200.
Our booking policy may be subject to change without notice.